Everything you need to know before getting started.
No. We pre-configure the assistant and deliver the widget ready to install on your website. You can then complete it with your business details (services, prices, hours...) from your dashboard, and if you need help, we are happy to do it for you.
It works for businesses that receive repeated questions, requests, appointments or reservations: restaurants, clinics, salons, academies, workshops and other services.
Usually less than 24 hours after we receive your complete business details.
You can request cancellation of the renewal according to the plan conditions and before the next billing period.
We send you a small code snippet that you simply paste into your website. It works with any platform: WordPress, Wix, Squarespace, plain HTML or any CMS.
Conversations are processed only to provide the service. We do not use customer data for advertising or our own model training. Some technical data or messages may be retained temporarily for security, support and service delivery, as described in our Privacy Policy. Velqia complies with GDPR.
The assistant stops being active at the end of the billing period. No penalties or additional charges.
Yes, you can edit it yourself anytime from your dashboard (hours, menu, services, FAQ...). If you'd rather we do it for you, just email us and we'll help at no cost.
Yes. The assistant can respond in Spanish, English, German and Turkish depending on the language the customer uses.
Yes. You can try the demo assistant directly on the Demo page without signing up.
Basic covers frequent questions. Professional is recommended for requests, appointments or bookings. Business is for higher volume or advanced configuration.
You receive a form to send your business details. We use that information to pre-configure your assistant and let you know when it is ready, so you can complete the final details (like services, prices or hours) from your dashboard. If you need help, we are happy to do it for you at no cost.
The annual plan is charged once per year. We show the monthly equivalent so you can compare easily.
Payments and invoices are handled through Stripe using the details available at checkout. If you need specific company billing details, contact us after payment so we can review it.
Yes. The Business plan includes a WhatsApp assistant (up to 300 messages/month) alongside the website widget. The Instagram assistant is already included from the Professional plan onwards. If you only need WhatsApp, we're finalizing a dedicated plan for freelancers and small businesses; its final price is pending confirmation of the per-message rate in some countries.
Yes. You can upgrade or change your plan at any time by contacting us at support@getvelqia.com.
Have another question? Write to us at support@getvelqia.com